You can check to see all power requests by opening an elevated command prompt (Click on Start, type cmd, right-click on Command Prompt and choose Run as Administrator) and typing in the following command: powercfg -requests However, there are instances where it can become stuck. The requests should automatically go away when the program is closed.
Normally these cases are valid like when you are playing a DVD and there is no interaction with the mouse and keyboard for several hours, the screen will remain on. Sometimes certain Windows programs send power requests to the system, which prevent the system from shutting down or going to sleep. In addition to updating drivers, make sure you go to Settings – Update & Security and install all the latest updates for Windows 10 from Microsoft. If you do decide to update the BIOS, read my post on how to check whether an update is available for your BIOS or not. I’ve also previously written that it’s probably not a good idea to update your BIOS, except for certain cases like this where you’re having possibly hardware-related problems. If you have a custom built system, read my post on using third-party software to find and update drivers. The most important drivers to update are the chipset drivers, BIOS and network card drivers.
